SimpleSiteWatch is a subscription service for website monitoring, reporting, digital visibility and related workflow features. You are responsible for the websites, data and integrations you connect. Monitoring and AI outputs are useful indicators, not guarantees. Paid subscriptions renew until cancelled. Your Australian Consumer Law rights are not excluded.
These Terms of Use (Terms) govern your access to and use of SimpleSiteWatch, including the SimpleSiteWatch website, application, monitoring services, reports, APIs, integrations, AI-assisted features and related services (together, the Service).
In these Terms, SimpleSiteWatch, we, us and our mean the Australian entity that operates SimpleSiteWatch and is identified as the supplier on your order, invoice or account documentation. You means the person accepting these Terms and, where you act for an organisation, that organisation.
By creating an account, starting a subscription, accepting an invitation to a workspace or otherwise using the Service, you agree to these Terms. If you act for an organisation, you represent that you have authority to bind that organisation.
You must be at least 18 years old and legally capable of entering into a contract to use the Service. The Service is primarily intended for businesses, agencies, government bodies and other organisations.
You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials, multi-factor authentication methods, API tokens and recovery codes, and for activity carried out through your account except to the extent caused by our breach of law or security obligations.
You must promptly tell us if you reasonably suspect unauthorised access to your account or workspace.
SimpleSiteWatch organises customer data within workspaces. A workspace may have multiple users with different roles and permissions. Workspace Owners and Administrators are responsible for managing membership, permissions, connected services and external recipients.
Business records created within a workspace — including Sites, Watchpoints, monitoring results, reports, Visibility Engine records, content, annotations and configuration — belong to the workspace rather than the individual user who created them, subject to any rights of third parties.
Each active workspace must maintain at least one Owner. If you are the last Owner, you may need to transfer ownership or follow the workspace deletion process before leaving or deleting your personal account.
Depending on your plan and enabled features, SimpleSiteWatch may provide website availability and performance monitoring, SSL and domain information, Lighthouse and Core Web Vitals-related data, Google Analytics and Search Console integrations, reporting, incidents and alerts, API access, digital visibility analysis, content planning, AI-assisted analysis or generation, social and business-profile integrations, and other related functionality.
Features, limits, data-retention periods, monitoring frequencies and third-party integrations may vary by plan and may change over time. The plan description shown at checkout or in your account forms part of the commercial terms for your subscription.
You may only monitor, connect or submit websites, URLs, accounts, profiles and data where you have the right or lawful authority to do so. You must not use the Service to access non-public systems without authorisation, bypass security controls, interfere with a third-party service, or carry out unlawful scanning, scraping or surveillance.
Where you connect Google, Meta, LinkedIn, Google Business Profile or another third-party service, you authorise SimpleSiteWatch to access and process the permitted data for the purposes you select. Your use of those services remains subject to the third party's own terms and policies.
You must not use the Service to:
We may take reasonable steps to prevent abuse, protect the Service or comply with law, including rate limiting, disabling credentials or suspending access where necessary.
Monitoring depends on networks, third-party providers, internet routing, probe locations, scheduling, configuration and the availability of the systems being checked. A successful check does not guarantee that a website is available to every user, and a failed check does not always mean that a website is unavailable to every user.
SimpleSiteWatch is not a substitute for emergency response, cybersecurity monitoring, penetration testing, regulatory compliance advice, backup systems or a contractual service-level monitoring solution unless we expressly agree otherwise in writing.
Reports and dashboards reflect the data available to the Service at the time they are generated. Historical reports may be preserved as snapshots even if later data or configuration changes.
Some features may use artificial intelligence providers to analyse data, generate summaries, suggest actions or create draft content. AI output may be incomplete, inaccurate, outdated, biased or unsuitable for your circumstances.
You are responsible for reviewing AI-generated output before relying on it, publishing it or using it to make a decision. AI output is not legal, financial, medical, security or other professional advice.
Where an AI feature is enabled, relevant prompts, inputs and context may be sent to the selected AI provider as described in our Privacy Policy and the feature interface. Provider availability, models and capabilities may change.
Paid plans are billed on the cadence shown at checkout, usually monthly or annually. Unless otherwise stated, charges are in Australian dollars. Applicable taxes, including GST where required, will be displayed or applied in accordance with the checkout and invoice information.
Your subscription automatically renews at the end of each billing period unless cancelled before renewal. Stripe is used to process payments and manage payment methods. We do not store full payment-card numbers.
Where supported:
If a payment fails, we may retry payment and place the subscription or workspace into a past-due, restricted or dormant state in accordance with the account notices shown to you. Paid monitoring or scheduled services may stop if payment remains unresolved.
We may offer trials, promotional codes, discounts or add-ons. Any specific eligibility, duration, usage limits, renewal terms or pricing shown at the time of the offer also apply. Unless we state otherwise, a promotion does not permanently change the standard price of a plan.
You may cancel a subscription through the Service or Stripe Billing Portal where available. Normal cancellation takes effect at the end of the current paid billing period. You retain access to the paid plan until that date unless the Service is suspended for a serious security, fraud, abuse or legal reason.
Except where required by law or expressly stated otherwise, payments already made are not refundable merely because you change your mind or stop using the Service during a paid billing period.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
When a paid subscription expires, some features and monitoring may stop and the workspace may enter a restricted or read-only state. We may retain operational data for a limited reactivation period before it is permanently deleted or anonymised. Current retention arrangements are described in the Service and our Privacy Policy.
Billing records, legal acceptance records, security logs and audit information may be retained for longer where reasonably required for legal, accounting, fraud-prevention, dispute-resolution or security purposes.
You retain the rights you have in information, content and materials you provide to the Service (Customer Data). You grant us a non-exclusive, worldwide, limited licence to host, copy, transmit, transform and otherwise process Customer Data only as reasonably necessary to operate, secure, support and improve the Service, provide requested integrations and comply with law.
You are responsible for ensuring that your collection and use of Customer Data, and your instructions to us, comply with applicable law and the rights of third parties.
We may create aggregated or de-identified statistics that do not identify you, your users or your monitored websites and use those statistics to operate, secure, measure and improve the Service.
We and our licensors own all rights in the Service, including software, branding, interfaces, templates, documentation and underlying technology, except for Customer Data and third-party materials. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
You may provide feedback or suggestions. If you do, you permit us to use that feedback without restriction or payment, provided we do not identify you publicly without permission.
The Service may depend on third-party services such as hosting providers, Stripe, Postmark, Google services and AI providers. We are not responsible for a third party's independent acts, outages, terms or changes, but we will take reasonable steps to manage integrations and service dependencies within our control.
If a third-party connection is disconnected or revoked, future collection may stop. Historical data already collected may remain in SimpleSiteWatch according to the applicable retention rules unless you request deletion where that option is available.
We use technical and organisational safeguards designed to protect the Service and customer information. No internet service can be guaranteed to be completely secure. You must use reasonable security practices, including strong passwords and multi-factor authentication where available or required.
We may require step-up authentication for sensitive actions and may revoke sessions, API tokens or other credentials where we reasonably believe this is necessary to protect an account, workspace or the Service.
We aim to provide a reliable Service but do not promise uninterrupted or error-free availability. Planned maintenance, emergency work, provider outages, internet conditions and other events may affect availability.
We may add, change or retire features where reasonably necessary. If a material change significantly reduces a paid feature during a current paid term, we will take reasonable steps to provide notice and, where required by law, an appropriate remedy.
We may suspend or restrict access where reasonably necessary to address non-payment, security incidents, fraud, abuse, unlawful activity, material breach of these Terms or a legal requirement. Where appropriate, we will provide notice and an opportunity to remedy the issue.
Suspension does not itself delete workspace data. Permanent deletion follows the applicable retention and deletion process unless immediate deletion is required by law or necessary to protect people or systems.
Our services come with rights and guarantees that may apply under the Australian Consumer Law. These rights cannot be excluded where the law says they apply.
To the maximum extent permitted by law, we are not liable for loss caused by your misuse of the Service, unauthorised or unlawful use of third-party systems, failures of services outside our reasonable control, or decisions made solely on the basis of monitoring or AI output without appropriate review.
Where the law permits us to limit liability for services, our liability may be limited, at our option, to supplying the affected services again or paying the reasonable cost of having them supplied again. This limitation does not apply where it would be unlawful or where a non-excludable consumer guarantee requires another remedy.
We may update these Terms to reflect changes to the Service, law, security requirements or our business practices. We will publish the updated version and its effective date.
If a change is material, we may require you to actively accept the new version before continuing to use some or all of the Service. If you do not agree to a material change, you may stop using the Service and cancel your subscription, subject to any rights that cannot be excluded by law.
You agree that we may provide account, billing, security and legal notices electronically, including by email, in-app notification or a notice displayed when you sign in. You are responsible for keeping your contact details current.
If part of these Terms is invalid or unenforceable, the remaining parts continue to operate. A delay in enforcing a right does not waive that right. You may not transfer your account or these Terms without our consent, except as permitted by law. We may transfer our rights and obligations as part of a genuine corporate restructure, sale or transfer of the Service, subject to applicable law and privacy obligations.
These Terms are governed by the laws in force in the Australian Capital Territory and the Commonwealth of Australia. Subject to any rights you have to bring a claim elsewhere under applicable law, the courts and tribunals of the Australian Capital Territory have jurisdiction.
Questions about these Terms can be sent to support@simplesitewatch.com.